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LihYang Lee

IT Support/Network Security

Education

Bachelor of Technology in Computer System Technology

CUNY New York City College of Technology
May 2020

Languages

  • English (Native)
  • Mandarin (Native)

Interests

Background

IT support and network security with over 5+ years of experience. Completing tasks in punctual manner and attention to detail while meeting deadlines. A team player with leadership capabilities while handling project managements. Eager to improve and self-motivated, always room to learn more in the field.

Experiences

IT Support

2020 - Present
KEST Business Solution Partner, NYC
  • Troubleshoot POE Netgear switches, VPN Sonicwall routers, Ubiquiti/Unifi mesh system
  • Assisting users with new workstations, dental management and accounting related software
  • Utilize remote support tools such as TeamViewer, LogMeIn, Splashtop and VNC
  • Provide in-person, email and over the phone support for over 130 clients
  • Setup IP camera systems, Windows devices, mobile devices, VOIP devices, and multimedia systems
  • Provide server maintenance for client’s Windows server backup and NAS
  • Perform workstation and password recovery using Windows PE.

Front Desk Manager

2014 - 2021
Whitestone Lanes, NYC
  • Managed network Point-Of-Sale systems, ensuring minimal downtime
  • Supervised 48 bowling lanes via QUBICA AMF computer systems
  • Facilitated weekly bowling events and tournaments
  • Maintained Active Directory on windows 2008, managing users and group policy

DiY Projects

MagicMirror - A simple display Mirror module combine with Raspberry pi 3B+ to convert any mirror into a personal smart mirror.

Skills & Proficiency

Remote Desktop Software

MS Office 365 (Word, Excel, PowerPoint, Outlook)

Surveillance Software (Invid && HikVision)

Mac OS && Windows(7/10/11) && Linux OS

Hyper-V Manager && VirtualBox

Java && JS && C++ && Python && HTML5